HP Officejet J6480 All-in-One Printer Order Now

Bought this unit in Feb 09 and have had nothing but problems with wireless and software support that HP has steadfastly refused to correct. The printer will not stay attached to an 802.11n based router. HP acknowledge this but also refused to correct the problem. So why buy a wireless enabled printer if it cannot be used on a wireless network. Efforts to correct or switch between e-net and WiFi networking have resulted in a complete loss of XP Pro printer subsystem that had to be corrected by using the services facility in XP. One time it caused the system to continuously have application focus switching between any app and the system function. Each time the entire software package had to be uninstalled and reinstalled from scratch. Also had to turn off auto updating feature because it too caused all installed printers to disappear. Again services had to be used to restart the Spool function. Never has been this printer been able to set as the default printer. Each time an attempt was made the default would revert to another installed printer. At one point one the help desk folks had me clear the NVM and remove the cartridges. I told him that would result in loss of cartridge status. He said he would correct that when we were done. Well he never solved the WiFi issue and now I have big "?" for cartridge status.

Am I happy? NO!! This is the first of no less than 5 HP printers I have owned and it will likely be the last. Not because of the faults but because HP has refused to correct them. In July they promised (in writing) to fix the problems by September. Though they provided timely, friendly response the advice was poor at best and never solved any of the problems. After numerous IM sessions and phone sessions I only found one help person who what they were doing. SAD!! My next action is with the VT Consumer Product Office of the attorney general's office. Get more detail about HP Officejet J6480 All-in-One Printer.